Reviews

Carson & Co. Estate Agents has 33 reviews

  • 19-Sep-2017
    Customer Experience

    Great Service

    Great service from Richard Shelton and the Basingstoke office, he is honest open and a real pleasure to deal with. If you explain what you want he works 110% to achieve it. I'm sure he deals with many but I always feel when we talk he is my personal lettings Manager.

  • John Peirce, Fleet 14-Sep-2017
    Customer Experience

    My service feedback with Sales

    Instilled confidence, dealt positively with issues arising, communicated well.

    Customer Relations Team 14-Sep-2017

    Dear Mr Peirce, Thank you for the great five star review! As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your kind comments to everyone involved at Carson & Co in Woking. Many thanks again, Milena

  • Paul & Carolyn, Corscombe 18-Aug-2017
    Customer Experience

    My service feedback with Sales

    We had excellant and diligent service, especially from Debbie and Mel in what to be proved a difficult completion. Thanks to them and everyone else involved at Carson in Lightwater

    Customer Relations Team 19-Aug-2017

    What a wonderful 5* review for our team in Carson & Co, Lightwater. It was great to read that you found them diligent in their service and helped gain completion for you. I will make sure that Debbie and Mel, along with the whole team, are notified of your kind words as it is always great to hear such positive feedback! Kind regards, \nScott

  • Paul 17-Aug-2017
    Customer Experience

    For never giving up and getting the result!

    Very impressed, with the quality of service and for keeping me update on the process on both buyers and sellers. Took some time but all worked out in the end. Thank you Siobhan for professionalism in your work

    Customer Relations Team 17-Aug-2017

    Brilliant recommendation and fantastic to see that you have awarded Carson & Co in Basingstoke a 5* review! It is great to read that you received a high level of service and that you were kept up to date throughout the sales process. Many thanks!\nScott

  • 19-Jul-2017
    Customer Experience

    Use Waterfalls not Carsons

    Initially the suggested asking price as suggested by carsons was way too high as evidenced by a total lack of interest. After 1 month we dropped the price by 50k (10% reduction) to a price closer to my original thoughts. Eventually a sale was agreed but then post survey the buyers wanted a further inappropriate drop in the price. The buyers estate agents who were also working for the vendors of the property I was buying worked tirelessly to negotiate a settlement. Carsons showed no initiative in the lead for this and the sale would most likely have failed without the other estate agents input.

    Customer Relations Team 21-Jul-2017

    Thank you for taking the time to leave us this feedback. Even though your comments were not the comments we hope to read, we do see them as an opportunity to assess where we need to improve our service going forwards. I would like to assure you that your feedback has been noted. However if you would like to discuss further your experience please feel free to contact me via review@countrywide.co.uk. Kind regards,

  • Valued Customer, Maidenhead 18-Jul-2017
    Customer Experience

    Trusted advice and professional knowledge.....Old-School service!

    Carson's in Maidenhead were courteous, professional and produced well-planned, thoughtful strategies for marketing our mother's house. We were kept informed at each stage of the process and the resultant, timely sale justified our trust in this company.

    Customer Relations Team 19-Jul-2017

    Its great to hear that you where kept informed through the sale of your mums property and it's great to see that the Carsons' branch in Maidenhead worked hard for their 5*review and great recommendation. Thank you very much.

  • Valued Customer 11-Jul-2017
    Customer Experience

    My service feedback with Sales

    my second time of dealing with Carson over a period of nearly 20 years. always helpful. polite and enthusiastic.

    Customer Relations Team 11-Jul-2017

    Thank you for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Carson & Co in the Lightwater branch.

  • Caroline Birch, Bracknell 07-Jul-2017
    Customer Experience

    Simply excellent from start to finish. Highly recommended.

    Simply excellent from start to finish. I was renting out my property and wanted to sell. I live out of the area so required support to manage and host viewings and generally act on my behalf. I could not have received better service in selling and driving through the sale. Carson and Co got the best price and sold my property within 3 days. I could not recommend them highly enough, not least for their passion, tenacity, market footprint, knowledge of the area and willingness to go over and above for their customers. A big thank you for what could have been a lengthy stressful period. It wasn't and I gained the best outcome.

    Customer Relations Team 08-Jul-2017

    Thank you for taking the time to leave this wonderful five star review. The team at Carson & Co in Bracknell strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with the entire team at the branch, many thanks.

  • 06-Jul-2017
    Customer Experience

    My service feedback with Sales

    Very good

    Customer Relations Team 08-Jul-2017

    It's great to see that the Carson & Co team in Hook were once again able to provide their proven, 5 star service! Thank you.

  • 02-Jun-2017
    Customer Experience

    Brilliant

    Excellent communication, easy to get hold of, truthful, worked hard to get our sale through when solicitors were not doing their job!

    Customer Relations Team 02-Jun-2017

    Congratulations on the sale of your property!  The Carson & Co team in Lightwater aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service.  Many Thanks