Reviews

Carson & Co. Estate Agents has 18 reviews

  • Valued Customer 18-Jan-2018
    Customer Experience

    Great communication throughout the selling of the property

    Thanks to Debbie Martin Sara Mel and the rest of the Team for the continued efforts with selling our house. They kept us informed every step of the way either by phone or email and resolved all queries in a professional manner.

    Customer Relations Team 20-Jan-2018

    Thank you for your wonderful 5*review of our hardworking and dedicated team at our Carson & Co branch in Lightwater. It is fantastic to read that you found the whole team professional and responsive with constant communication and updates to all enquires throughout the selling of your property. I will make sure your warm review is forwarded to the team. Kind regards, Scott<br />

  • AMD, Frimley 21-Dec-2017
    Customer Experience

    A superb branch manager.

    The Branch Manager, who came to value my house initially and then oversaw pretty much everything, was endlessly charming, polite and knowledgeable, answering all my questions promptly and offering excellent advice and encouragement throughout. I was given constant updates and suggestions re the marketing and then selling at the correct price - which was achieved. I would certainly recommend using Carson’s to others.

    Customer Relations Team 21-Dec-2017

    Thank you for taking the time to leave us your great 5 star review of the service you received from Carson & Co in Camberley. It is brilliant to read that the branch manager helped you so much and was polite, knowledgeable, offered excellent advice and kept you fully updated at all times. Thank you for the recommendation and we look forward to helping you again in the future. Kind regards, Emma. <br />

  • 15-Dec-2017
    Customer Experience

    Rude agent

    I found one agent particularly rude and unprofessional. At the start of the process I wasn’t happy with the written description of my home on the Rightmove. It lacked details and it looked like no effort was put into it. When I voiced my concerns with the agent I was told that I’d be better of with a different agent because Carsons&Co have their unique way of putting adverts up on Rightmove and that he wasn’t prepared to change it. He was very rude in his manner and if it wasn’t for the fact that I was already locked in because he created the advert I would have gone with a different agent.

    Customer Relations Team 15-Dec-2017

    Thank you for taking the time to leave us your feedback. Feedback is very important to us as we use it to improve the service delivered at a local level. I am sorry to read that you were unhappy with the write up of your home on Rightmove and I am concerned to read that you found an agent to act in a rude manner as this is certainly not what we would expect. I would like to invite you to leave us further feedback at review@countrywide.co.uk so we can look further into this, if you wish. Kind regards, Emma. <br />

  • Valued Customer 14-Dec-2017
    Customer Experience

    Very poor

    Poor Came to the house once to take fotos. Gave four leads Never showing anyone around the property And always trebling any correspondence sent in the post

    Customer Relations Team 14-Dec-2017

    Thank you for taking the time to leave us your feedback. I am sorry to read that you felt the service you received was not as you would have liked. I would like to invite you to leave us further feedback at review@countrywide.co.uk. Kind regards, Emma.<br />

  • Gary Laville, Basingstoke 07-Dec-2017
    Customer Experience

    Worked extremely hard to keep a difficult chain together.

    We were involved in a very difficult chain. Siobhan was our main contact at Carsons and kept us informed of any new information. She worked diligently and professionally at all times and without her continual badgering of the other members in the chain, I feel that it could have quite easily have failed. So glad we opted for the estate agent as opposed to selling online.

    Customer Relations Team 08-Dec-2017

    Thank you for your great review of the service you received. I am pleased to read that Siobhan worked diligently and professionally at all times and helped ensure the transaction went through. If you would like to provide us further feedback as to how they could have made this a 5* review, please send us an email at review@countrywide.co.uk Kind regards, Emma.<br />

  • 14-Nov-2017
    Customer Experience

    Wouldn't use them again

    Not a good service. Lack of attention to detail from start to finish, poor write up of the house which had to be rewritten by us, mislaid keys, mix ups on timings of viewings etc. The worst element was the attitude of Grant Turness, who was very unpleasant at times. We would definitely not use them again.

    Customer Relations Team 15-Nov-2017

    I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk and I will be in touch as soon as possible. Kind regards, Sarah.<br />

  • Valued Customer 14-Nov-2017
    Customer Experience

    My service feedback with Sales

    The staff were very helpful, especially Melanie & Martin.

    Customer Relations Team 15-Nov-2017

    Thank you for this 5* review and kind comment. I have passed your feedback to Melanie, Martin and everyone else involved at Carson & Co. Estate Agents, Lightwater. Many thanks, Sarah.<br />

  • 02-Nov-2017
    Customer Experience

    Outstanding

    Not had the best experience in selling houses in the past. Kyle renewed my battered confidence. Instantly I took a liking to him, his persona, humble confidence and ambition. From first going live to completion in a staggering 9 weeks. It can be done if you are prepared to work together. Kyle was always prompt and communicated well. The new owners complimented him on his knowledge and service. I would highly recommend Carson’s.

    Customer Relations Team 02-Nov-2017

    Thank you for this fantastic 5* review and recommendation for our team in Bracknell, Carson & Co. Estate Agents. It is always a great feeling to read such excellent feedback about the service delivered to each and every customer. I am pleased to see that you were supported throughout the sale process and I will share your kind words with Kyle and the entire team at the branch and management level. Best wishes, Sarah.<br />

  • Valued Customer, Yateley 26-Oct-2017
    Customer Experience

    Happy Customers

    Everything handled very well and our concerns all covered and dealt with smoothly. Great professional advice from start to completion. The team at Carson's madenut all seem so easy.

    Customer Relations Team 28-Oct-2017

    Great to see that you were able to take advantage of the professionalism and experience shown time and again by our dedicated team at Carson & Co in Yateley. Thank you for your 5* review, Scott.<br />

  • 19-Sep-2017
    Customer Experience

    Great Service

    Great service from Richard Shelton and the Basingstoke office, he is honest open and a real pleasure to deal with. If you explain what you want he works 110% to achieve it. I'm sure he deals with many but I always feel when we talk he is my personal lettings Manager.

    Customer Care 25-Sep-2017

    Thank you for taking the time to leave this 5* review.\n<br />\nIt is always great to see feedback like this as it confirms to us that we are delivering the excellent customer service that all our customers should be receiving at all times.\n<br />\nI am very happy to see you are satisfied with the service you have received from Richard and i would like to thank you again for your kind words and positive review. Many thanks\n<br />