Reviews

Carson & Co. Estate Agents has 32 reviews

  • 14-Nov-2017
    Customer Experience

    Wouldn't use them again

    Not a good service. Lack of attention to detail from start to finish, poor write up of the house which had to be rewritten by us, mislaid keys, mix ups on timings of viewings etc. The worst element was the attitude of Grant Turness, who was very unpleasant at times. We would definitely not use them again.

    Customer Relations Team 15-Nov-2017

    I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk and I will be in touch as soon as possible. Kind regards, Sarah.

  • Valued Customer 14-Nov-2017
    Customer Experience

    My service feedback with Sales

    The staff were very helpful, especially Melanie & Martin.

    Customer Relations Team 15-Nov-2017

    Thank you for this 5* review and kind comment. I have passed your feedback to Melanie, Martin and everyone else involved at Carson & Co. Estate Agents, Lightwater. Many thanks, Sarah.

  • 02-Nov-2017
    Customer Experience

    Outstanding

    Not had the best experience in selling houses in the past. Kyle renewed my battered confidence. Instantly I took a liking to him, his persona, humble confidence and ambition. From first going live to completion in a staggering 9 weeks. It can be done if you are prepared to work together. Kyle was always prompt and communicated well. The new owners complimented him on his knowledge and service. I would highly recommend Carson’s.

    Customer Relations Team 02-Nov-2017

    Thank you for this fantastic 5* review and recommendation for our team in Bracknell, Carson & Co. Estate Agents. It is always a great feeling to read such excellent feedback about the service delivered to each and every customer. I am pleased to see that you were supported throughout the sale process and I will share your kind words with Kyle and the entire team at the branch and management level. Best wishes, Sarah.

  • Valued Customer, Yateley 26-Oct-2017
    Customer Experience

    Happy Customers

    Everything handled very well and our concerns all covered and dealt with smoothly. Great professional advice from start to completion. The team at Carson's madenut all seem so easy.

    Customer Relations Team 28-Oct-2017

    Great to see that you were able to take advantage of the professionalism and experience shown time and again by our dedicated team at Carson & Co in Yateley. Thank you for your 5* review, Scott.

  • 19-Sep-2017
    Customer Experience

    Great Service

    Great service from Richard Shelton and the Basingstoke office, he is honest open and a real pleasure to deal with. If you explain what you want he works 110% to achieve it. I'm sure he deals with many but I always feel when we talk he is my personal lettings Manager.

    Customer Care 25-Sep-2017

    Thank you for taking the time to leave this 5* review.\n\nIt is always great to see feedback like this as it confirms to us that we are delivering the excellent customer service that all our customers should be receiving at all times.\n\nI am very happy to see you are satisfied with the service you have received from Richard and i would like to thank you again for your kind words and positive review. Many thanks\n

  • John Peirce, Fleet 14-Sep-2017
    Customer Experience

    My service feedback with Sales

    Instilled confidence, dealt positively with issues arising, communicated well.

    Customer Relations Team 14-Sep-2017

    Dear Mr Peirce, Thank you for the great five star review! As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your kind comments to everyone involved at Carson & Co in Woking. Many thanks again, Milena

  • Paul & Carolyn, Corscombe 18-Aug-2017
    Customer Experience

    My service feedback with Sales

    We had excellant and diligent service, especially from Debbie and Mel in what to be proved a difficult completion. Thanks to them and everyone else involved at Carson in Lightwater

    Customer Relations Team 19-Aug-2017

    What a wonderful 5* review for our team in Carson & Co, Lightwater. It was great to read that you found them diligent in their service and helped gain completion for you. I will make sure that Debbie and Mel, along with the whole team, are notified of your kind words as it is always great to hear such positive feedback! Kind regards, \nScott

  • Paul 17-Aug-2017
    Customer Experience

    For never giving up and getting the result!

    Very impressed, with the quality of service and for keeping me update on the process on both buyers and sellers. Took some time but all worked out in the end. Thank you Siobhan for professionalism in your work

    Customer Relations Team 17-Aug-2017

    Brilliant recommendation and fantastic to see that you have awarded Carson & Co in Basingstoke a 5* review! It is great to read that you received a high level of service and that you were kept up to date throughout the sales process. Many thanks!\nScott

  • 19-Jul-2017
    Customer Experience

    Use Waterfalls not Carsons

    Initially the suggested asking price as suggested by carsons was way too high as evidenced by a total lack of interest. After 1 month we dropped the price by 50k (10% reduction) to a price closer to my original thoughts. Eventually a sale was agreed but then post survey the buyers wanted a further inappropriate drop in the price. The buyers estate agents who were also working for the vendors of the property I was buying worked tirelessly to negotiate a settlement. Carsons showed no initiative in the lead for this and the sale would most likely have failed without the other estate agents input.

    Customer Relations Team 21-Jul-2017

    Thank you for taking the time to leave us this feedback. Even though your comments were not the comments we hope to read, we do see them as an opportunity to assess where we need to improve our service going forwards. I would like to assure you that your feedback has been noted. However if you would like to discuss further your experience please feel free to contact me via review@countrywide.co.uk. Kind regards,

  • Valued Customer, Maidenhead 18-Jul-2017
    Customer Experience

    Trusted advice and professional knowledge.....Old-School service!

    Carson's in Maidenhead were courteous, professional and produced well-planned, thoughtful strategies for marketing our mother's house. We were kept informed at each stage of the process and the resultant, timely sale justified our trust in this company.

    Customer Relations Team 19-Jul-2017

    Its great to hear that you where kept informed through the sale of your mums property and it's great to see that the Carsons' branch in Maidenhead worked hard for their 5*review and great recommendation. Thank you very much.